We offer FREE UK shipping on all orders over £50. For orders under that amount, our standard shipping (3-5 working days) is £2.95. If you need your order sooner, we also provide express delivery for £7.95, which arrives the next working day.

Yes, We offer FREE UK shipping on all orders over £50.

Our UK store currently ships within the United Kingdom only. Bennetto is also available online in New Zealand and Australia, so please visit the relevant regional Bennetto website to order.

Standard delivery usually takes 3–5 working days. Express delivery is also available for orders needed sooner and is expected to arrive the next working day. Delivery times may be slightly longer during bank holidays, busy periods or exceptionally warm weather.

Once your order has been dispatched, you’ll receive a confirmation email containing your Royal Mail tracking number. You can use this to follow your parcel on the Royal Mail website. If you provide a mobile number at checkout, you may also receive delivery updates and an estimated arrival time.

Yes, we dispatch orders on Fridays. Orders sent using standard delivery will usually arrive within 3–5 working days, while express delivery is expected to arrive on the next working day.

Please contact us at admin@bennetto.eu as soon as possible, quoting your order number. We’ll do our best to amend or cancel your order before it has been processed and dispatched, but we cannot guarantee changes once fulfilment has begun. If your order has already been dispatched, our usual returns policy will apply.

Please see our Returns & Refund Policy

Please check the Royal Mail tracking information included in your dispatch email for the latest delivery update. Standard delivery usually takes 3–5 working days, while express orders are expected to arrive on the next working day. If the expected delivery time has passed and your order still hasn’t arrived, please email admin@bennetto.eu with your order number so we can look into it for you.

Absolutely. Bennetto chocolate is perfect for gifting. Simply enter the recipient’s address as the delivery address when placing your order. We don’t include payment or price information on our packing slips, so the recipient won’t see how much you’ve spent.

Some bars contain nuts. For example, our Toasted Hazelnut bar contains hazelnut, Coconut Flakes contains coconut, and Caramel contains almonds. All bars are manufactured on shared equipment and may contain traces of nuts. Please check individual product labels if you have a nut allergy.

Yes, all Bennetto chocolate bars are gluten-free. If you have a severe gluten intolerance or coeliac condition, please check individual product packaging for full allergen information.

Yes, all Bennetto chocolate bars are vegan and contain no animal-derived ingredients. All bars are manufactured on shared equipment and may contain traces of milk. Our chocolate is certified vegan.

We use turbinado sugar which is a
semi-refined, minimally processed cane sugar. We never use artificial
sweeteners or highly refined sugars.

No, there is no added dairy or soy across our entire Bennetto range. All bars are manufactured on shared equipment and may contain traces of milk.

No, Bennetto chocolate does not contain palm oil.

Our flavoured range is made with 60% cocoa. We also offer darker plain bars at 70% and 82% cocoa for those who prefer a more intense chocolate experience.

Yes we have been third party tested for heavy metals by Hill Labs here in New Zealand. You can read more about this here -www.bennetto.co.nz/blogs/latest-updates/lead-and-cadmium-levels-in-dark-chocolate

No there is no alcohol contained in, or used anywhere in the manufacturing process, so none of our chocolate contains any alcohol. 

All of our chocolate is bean to bar, so none of our chocolate is alkalised/dutched. All of our chocolate is subject to temperatures ranging from 100-120℃ when roasted nice and slowly to bring out the delicious flavours locked inside.

Yes, Bennetto chocolate is certified organic. Our products are certified by EU bio.inspecta, ensuring our cacao and ingredients meet rigorous certified organic standards.

Yes, we source our cacao from Fairtrade-certified cooperatives across Ecuador, Peru, the Dominican Republic, and Madagascar. Fairtrade certification ensures farmers receive fair prices and work in safe, ethical conditions.

We partner with Fairtrade-certified cooperatives in four countries: Unocace and Fortaleza del Valle (Ecuador), Acopagro and CAOS (Peru), CONACADO and Cooproagro (Dominican Republic), and Cooperative Premium Cacao du Sambirano (Madagascar).

Net climate positive means that Bennetto offsets more carbon than it produces, resulting in a net positive impact on the climate. We achieve this through our environmental commitments and carbon offset programmes.

Yes, our packaging is recyclable. Please refer to your local council's recycling guidelines for how best to dispose of it.

Yes - sign up to our newsletter for updates or giver us a follow on social media.

Bennetto is available at selected retailers across the United Kingdom. We will be adding a list of stockists here soon.

Yes! For wholesale enquiries, you can contact admin@bennetto.eu

Yes. While we don’t currently have fixed corporate gifting packages or pricing, we’re happy to discuss larger or business orders individually.

Whether you’re gifting to employees, clients or business partners, please contact us with your preferred products, approximate quantity, delivery requirements and required date. We’ll review your request and see how we can best work with you.

For corporate gifting enquiries, email admin@bennetto.eu

Yes, Bennetto gift cards are available in our online store. You can order them here.

We accept all major credit and debit cards including Visa, Mastercard, and Google Pay.

You can reach our team via the contact form on our website or by emailing admin@bennetto.eu. We aim to respond to all enquiries as quickly as possible.